Mtown8 Privacy Policy – Data Protection for Malaysian Users

Mtown8 ("we", "Platform") respects the privacy of every user and member who uses our services. This Privacy Policy transparently explains how we handle your personal data — from how we collect it, what it is used for, who it may be shared with, and how you can manage your own information.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. By registering for or using the mtown8 platform, you agree to the practices set out in this Privacy Policy.

Mtown8 collects your personal data through several different channels. Below is a comprehensive overview of the categories of data we collect and their sources:

Data You Provide Directly

• Registration information: Full name, phone number, email address, date of birth, and your chosen password.
• Identity verification documents (KYC): Copy of MyKad or passport, proof of address, and a selfie for verification purposes.
• Financial information: Bank account details and e-wallet account numbers registered for deposit and withdrawal purposes.
• Communication with customer support: Live chat records, emails, and any information you share while seeking support.

Data Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution and device information used.
• Platform activity data: Game records, betting history, session duration, games accessed, and in-account activity.
• Location data: General location based on IP address for jurisdiction verification and security purposes.
• Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies as described in Section 6.

Mtown8 uses your personal data solely for lawful and stated purposes. The following are the primary purposes for which data is used:

• Account management: Creating and managing your account, processing registration, and verifying your identity through the KYC process.
• Financial transaction processing: Processing deposits, managing withdrawal requests, and maintaining required transaction records.
• Gaming service provision: Enabling you to access and enjoy games and sports betting within the mtown8 platform.
• Security and fraud prevention: Detecting and preventing unauthorized access, fraud, money laundering, and other illegal activities.
• Legal compliance: Fulfilling legal, regulatory, and reporting obligations applicable to the platform's operations.
• Service communications: Sending account-related notifications, security updates, and important information about platform changes.
• Marketing (with your consent): Sending promotional information, bonus offers, and the latest updates about mtown8 if you have consented to receive them.
• Analytics and improvement: Analyzing usage patterns in aggregate to improve platform design and user experience.

Mtown8 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in certain limited situations, we may need to share your data with trusted parties:

Authorized Service Providers

We share necessary data with third-party service providers that assist in operating the mtown8 platform, including payment gateway providers (for processing financial transactions), licensed game providers (for delivering game content), cloud infrastructure providers (for hosting and data security), and analytics platforms (in the form of aggregated data that cannot identify individuals).

All service providers are bound by confidentiality agreements and are required to handle your data in accordance with strict data protection standards.

Legal Requirements

Mtown8 will disclose your personal data to the relevant authorities if required to do so by law, court order, or in the context of an official investigation relating to financial crime, money laundering, or other illegal activity.

Protecting your personal data is a core technical and operational priority at mtown8. We implement multiple layers of security to keep your data safe at all times:

• Encryption of data in transit: All communications between your device and mtown8 servers are encrypted using TLS 1.3 protocol with 256-bit SSL certificates.
• Encryption of data at rest: Sensitive data such as financial information and KYC documents are encrypted at rest in our database.
• Layered access controls: Access to user data within mtown8's internal systems is restricted on a "need-to-know" basis — only staff who require access to perform their duties are permitted.
• 24/7 security monitoring: An automated security monitoring system operates around the clock to detect suspicious activity and cyber threats.
• Regular security audits: Security audits and penetration testing are conducted periodically by independent parties to identify and address system vulnerabilities.
• Two-factor authentication (2FA): 2FA is available on all mtown8 accounts as an additional layer of protection against unauthorised access.

Mtown8 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login verification, session security and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform (pages visited, time spent, errors encountered) to help us improve performance.
• Functional Cookies: Saving your preferences such as display settings, preferred odds format, and login information for your convenience.
• Analytics Cookies: Used to understand aggregate usage patterns. Data collected is anonymised and cannot be used to identify you individually.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect specific functions of the mtown8 platform.

As a mtown8 user, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, contact the mtown8 customer support team via live chat or email at [email protected]. We will process your request within 30 business days.

Mtown8 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for the post-closure period required by law.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for the period stipulated by applicable AML compliance requirements.
• Customer support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Security logs: Retained for 12 months for investigation and security purposes.

Once the retention period expires, data will be securely deleted or anonymised using appropriate procedures.

The mtown8 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors or underage individuals.

Should we discover that personal data has been collected from a minor without proper age verification, we will take immediate steps to delete that data and close the account in question.

Mtown8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via:

• In-account notification upon your next login
• Email to the address registered in your account
• Updates to this Privacy Policy page with a new effective date

Continued use of the mtown8 platform after the effective date of any amendment constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding how mtown8 handles your personal data, we encourage you to contact us directly:

• Live Chat: The fastest option — available 24/7 directly on the mtown8 platform
• Email: [email protected] — response within 24–48 business hours
• FAQ: Visit our FAQ page for frequently asked questions on privacy and security

We are committed to resolving every privacy concern thoroughly and within a reasonable timeframe. Your trust is the foundation of our relationship with you as an mtown8 user.